Can I return an item for a refund? Yes, you can return new, unworn or unopened items for a refund within 30 days of purchase. If a product has been installed and has damage (for instance handlebars with clamp marks) we will not refund or exchange it. You cannot return or exchange custom items (ie. custom embroidered or lettered apparel, or special order items). For returns you are credited back your purchase amount (not including your shipping) to your credit card or paypal depending on how you paid.

Can I exchange an apparel item for a different size? Yes. We will exchange an unworn item to exchange for a different size. Custom items cannot be exchanged (custom embroidered names, etc.). The customer is responsible for any additional shipping charges incurred with an exchange.

How do I return or exchange an item? To return or exchange an order you MUST first contact us at sales@lowbrowcustoms.com and get a RMA (Return Merchandise Authorization) number which needs to be written on the package label. Any packages coming back to us without a proper RMA number on the outside of the package will be refused and returned to sender.

Please send to:
Lowbrow Customs
Attn: Returns RMA#_______
P.O. Box 370
Hinckley, OH 44233

Are there sizing charts available for the apparel? Yes, to see a list of sizing charts for all of our apparel in a pop-up window, click here.

Do the decals have a background? Are they weatherproof? They do not have a background, and yes, they are weatherproof, rated at 4 - 5 years outdoor. For more info, and some photos, check out our decal info page.

How do I install my cool new decals? Check out our vinyl decal installation instructions, and you will be slapping down decals left and right like a pro.

How and when does Lowbrow Customs ship for domestic (US) & International orders? SHIPPING U.S. Enter your zip code in the shopping cart to get actual shipping costs and options.

Orders ship Monday - Saturday via USPS. Orders with custom items, such as custom embroidery, may take a couple days longer before they ship out. If there is a delay on an item for any reason, we will contact you.

SHIPPING INTERNATIONALLY We ship world-wide. USPS First Class International typically takes 7 - 14 business days, with perhaps a little extra time thrown in if the package gets stopped in customs. USPS Priority International is faster but more expensive, and typically arrives in 7 - 10 business days. We can provide a customs declaration number which can be checked at usps.com, but USPS does not provide a tracking number on international shipments. The customs declaration number will not show an update until it is released from customs in your country.

What types of payment does Lowbrow Customs accept? Lowbrow Customs is set up to take payment via your credit card (visa, mastercard or discover), debit card, or through PayPal. You don't need to sign up for a PayPal account to check out, you can just enter your card info and address and it will process it like normal.

If you do not want to order online or call in your credit card order, you can always mail in a money order. Make sure to include your shipping address, email (and/or phone number), what color you want each decal, shirt sizes, etc. and don't forget to add the shipping cost in as calculated in the shopping cart. Our mailing address is Lowbrow Customs, P.O.Box 370, Hinckley, Ohio 44233.

Is LowbrowCustoms.com a secure site? Yes! We have a secure 128-bit encrypted checkout to ensure your personal data is protected. We are SiteSafe verified by Network Solutions. You can click on the green SiteSafe logo in the right column under the cart to view our $50,000 guarantee certificate details.

Will Lowbrow Customs sponsor my run / bike show / hot rod show / concert? We like to sponsor like-minded people and their events, including bike runs, bike or hot rod shows, concerts, etc. If you have an event and you are interested in having us a a sponsor, email me with some info about your event and we'll talk.

Does Lowbrow Customs offer wholesale pricing for vendors & stores? If you are interested in being a dealer of Lowbrow Customs or Biltwell, Inc. products for your shop, website, or distro, you can find more information on our Dealer Info page . We are also the midwest distributor for Biltwell, Inc. and are always looking for new dealers. We ship worldwide.