Lowbrow Policies #1 in Customer Service
Free Shipping Conditions Free shipping is on US orders over $100.00 EXCLUDING all frames and hardtails.
When Will My Order Ship? Orders ship out Monday - Friday 8am-4pm Eastern, and typically ship out the same day or within 24 hours (not including weekends). Keep in mind if you order 2nd day air at 8pm at night that will not ship until the next day! If you need it by a specific date and are unsure of what service to choose feel free to call or email us and we will be glad to help out. Some custom order items such as hardtails and magnetos ship separately once completed, please refer to the listings for those items for current lead times.
Domestic (USA) Shipping Our primary domestic shipping method is UPS. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition! We charge actual shipping based off of your order (weight and dimension) as well as your address; We do not add on any additional handling or service charges! USPS is only offered for lighter weight, low value shipments. We limit this because they do not offer true tracking and a offer a lower service level. We charge actual shipping rates and do not add on any additional handling or service charges!
Shipping Internationally We ship world-wide. UPS is the best service with several options available depending on the country you reside in. There may be additional customs duties or brokerage fees based on what your countries laws are and we do not have any control over these. UPS offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs more but you will know where your package is and you will be sure to receive it fast!
USPS First Class International typically takes 2-6 weeks and has minimal tracking, once it leaves the country it will not be updated until it clears customs. This is the cheap option for light low value packages, but you get what you pay for! USPS Priority International is faster and has better tracking, and typically arrives in 7 - 10 business days. The customs declaration number will not show an update until it is released from customs in your country.
Will you lower the value on packages for customs? We WILL NOT do this, it is illegal and we can not mark the value of your orders down. Even if you ask we can not do this and we have no control over any fees, duties or taxes your country or customs department may charge you. Please take this into account and if you are unsure research it with your customs department we are not familiar with every country's laws.
You can return new, unworn or unopened items only for a refund within 90 days of purchase. If a product has been installed and has damage (for instance handlebars with clamp marks) we will not refund or exchange it. When returning items please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. For returns you are credited back your purchase amount (not including your shipping) to your credit card or paypal depending on how you paid. To return an item you MUST first contact us at firstname.lastname@example.org and get a RMA (Return Merchandise Authorization) number which needs to be written visibly on the outside of the package. Any packages coming back to us without a proper RMA number on the outside of the package will be refused and returned to sender. Please make sure to email us for the RMA number as we need this in writing for our records, it cannot be done over the phone
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.