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I purchased a Biltwell ****** helmet from Lowbrow Customs and could not be any happier with the product or the service. Thanks to lightening fast shipping, I received the helmet in a couple of days and they were even nice enough to throw a couple of cool goodies in the box! I moved from Rhode Island which does not require helmets to Massachusetts that does, so this was the first "real" helmet I have ever purchase, not counting helmets from when I was a kid riding my Bultaco. . . I used the on-line guide to select the size, but found the helmet to feel a bit tight. I called Customer Service and spoke to Tony who took the time to really listen to what I had to say and offered me great advice regarding the fit. We agreed that I would use the helmet for a while and see if I would get used to it and if not, he would replace it with another size. The weather was great so I did a couple of hundred miles last weekend and I not only got used to the helmet, but really like the fit, look, and performance. I am going back to buy a helmet for my wife and another 3/4 helmet for myself because their Customer Service is just AWESOME!! I will always go to Lowbrow first before shopping anywhere else because there is no price you can put on the time Tony spent with me. Try getting that kind of service somewhere else. . . good luck.