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Apparel Info
Returns
Payment & Shipping
General
FAQ
Biltwell
DOT Hustler Helmet FAQ
Motorcycle
Frame FAQ
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Apparel Info
Are there sizing charts available for the apparel? Yes, to see sizing
charts for all of our apparel please click
here. |
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Returns
Can I return an item for a refund? Yes, you can return new, unworn or unopened items for a refund within 30 days of purchase. Please see below on the procedure for returning an item. If a product is not new, that is it has been installed or has damage (for instance handlebars with clamp marks) we cannot except a return. When returning items please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. You cannot return custom or special order items such as oil tanks, fenders, magnetos and frames so make sure to ask any fitment / application questions before ordering! All returns are credited back your full purchase amount (not including your shipping) to your credit card or paypal depending on which method you paid with. We do not exchange items due to the limited nature of some of our products.
Electrical Products We do not warranty electrical items, if there is any defect or fault we will help to try and figure the issue out, but any warranty offered or manufacturing defect will have to be addressed directly with the manufacturer. If an item is new, unused and unmounted in original packaging we will accept returns as usual.
Can I exchange an apparel item for a different size? We do not do direct exchanges, however you can purchase the proper size apparel item and return the unworn, unwanted one for a refund. See below for the proper return procedure. If apparel items have been worn or washed we will not accept returns!
How do I return an item? To return an item you MUST first contact us at katy@lowbrowcustoms.com and get a RMA (Return Merchandise Authorization) number which needs to be written visibly on the outside of the package. Any packages coming back to us without a proper RMA number on the outside of the package will be refused and returned to sender. ***Please make sure to email us for the RMA number as we need this in writing for our records, it cannot be done over the phone |
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Payment
& Shipping
When Will My Order Ship? Orders ship out Monday - Friday 8am-4pm Eastern, and typically ship out the same day or within 24 hours (not including weekends). Keep in mind if you order 2nd day air at 8pm at night that will not ship until the next day! If you need it by a specific date and are unsure of what service to choose feel free to call or email us and we will be glad to help out. Some custom order items such as hardtails and magnetos ship separately once completed, please refer to the listings for those items for current lead times.
Domestic (USA) Shipping Our primary domestic shipping method is UPS. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition! We charge actual shipping based off of your order (weight and dimension) as well as your address; We do not add on any additional handling or service charges!
USPS is only offered for lighter weight, low value shipments. We limit this because they do not offer true tracking and a offer a lower service level. We charge actual shipping rates and do not add on any additional handling or service charges!
Shipping Internationally We ship world-wide. UPS is the best service with several options available depending on the country you reside in. There may be additional customs duties or brokerage fees based on what your countries laws are and we do not have any control over these. UPS offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs more but you will know where your package is and you will be sure to receive it fast!
USPS First Class International typically takes 2-6 weeks and has minimal tracking, once it leaves the country it will not be updated until it clears customs. This is the cheap option for light low value packages, but you get what you pay for! USPS Priority International is faster and has better tracking, and typically arrives in 7 - 10 business days. The customs declaration number will not show an update until it is released from customs in your country.
Will you lower the value on packages for customs? We WILL NOT do this, it is illegal and we can not mark the value of your orders down. Even if you ask we can not do this and we have no control over any fees, duties or taxes your country or customs department may charge you. Please take this into account and if you are unsure research it with your customs department we are not familiar with every country's laws.
What types of payment does Lowbrow Customs accept? Lowbrow Customs is set up to take payment via your credit card (Visa, Mastercard or Discover), debit card, or through PayPal. You don't need to sign up for a PayPal account to check out, you can just enter your card info and address and it will process it like normal.
Is LowbrowCustoms.com a secure site? Yes! We have a secure 128-bit encrypted checkout to ensure your personal data is protected. We have never had a single problem with any security issues. |
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General FAQ
Out Of Stock? We often run out of stock on items we carry for several reasons. I can guarantee that if it is out of stock it is on order! You can ask but with many items we have no ETA on the parts it just depends on when the parts get manufactured and sent out! Many of the cool parts we carry are made in small one man shops who can not keep up with large volume orders or are imported from overseas from the UK, Sweden, Japan, Taiwain, etc. If you see an item you want, buy it, or tomorrow they may be gone!
If you can see an item, and it does not have a large out of stock icon on the page, and you can add it to your shopping cart, it is in stock! Keep in mind leaving items in your shopping cart does not put them on hold, only a completed order does that, so leaving items in your shopping cart does not do anything unless it is paid for! If the item has several variations (for example, velocity stacks for several different model carbs) but the option you want is not in the drop down menu, that means we are currently out of that variation! As soon as parts come back in stock we update the website immediately.
We will not pre-sell parts we do not have in hand, they are first come first serve on the website. We can also not call or email when products come back in stock, due to the amount of products we carry it is your responsibility to check back for products you want!
Will Lowbrow Customs sponsor my run / bike show / hot rod show / concert? We like to sponsor like-minded people and their events, including bike runs, bike or hot rod shows, concerts, etc. If you have an event and you are interested in having us a a sponsor, email us with some info about your event and we'll talk.
Does Lowbrow Customs offer wholesale pricing for vendors & stores? If you are interested in being a dealer of Lowbrow Customs or Biltwell, Inc. products for your shop, website, or distro, you can find more information on our Dealer Info page . We are distributors for Biltwell, Inc., No School Choppers, S&S Cycle and West-Eagle. We ship worldwide.
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Biltwell
DOT Hustler Helmet FAQ
By
Biltwell, Inc.: The one request we've been getting since day one has
been to do a DOT-approved
open face helmet. Well, we finally did it. Actually, we've been
doing it behind the scenes for more than a year now and finally have
them in stock and ready to ship. We're starting with flat colors: Titanium,
Black and Copper. We're working on Mega Flake and as soon as we're satisfied
with the paint quality, we'll have 'em in stock.
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We've
received a flood of questions as news of the new Hustlers leaked out.
Almost all requests have to do with size. Everyone wants to know how
the size compares to our novelty lids, as well as the other brands of
3/4 DOT helmets. The bottom line is, there is no way to get a super
small, low-profile helmet that is capable of satisfying DOT regulations.
So, it's a compromise. You want a real helmet? It's gonna be a little
bigger. Thats just the facts.
We
thought we'd do a little photo comparo for you, and show these things
in context. As you can see, there really isn't much of a size difference
between our Hustlers, Bell's 500 and the Fulmer V2. The skirt of the
Bell is cut a little shorter, so it appears a little smaller on the
shelf, but looks about the same on a head. We lined Josh up and used
him as the test dummy. (Thanks, dude) All three DOT lids were larges,
though Josh could also squeeze into a Medium Hustler. Josh is a 7 1/4
hat size for reference.
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Next
we moved outside and railed around the parking lot a little in both
our Novelty lids and the new Hustlers so we could take some pics of
the helmets in their natural environment so you can see the difference.
I'm the fat guy on the FXR, and I wear a size 7 3/8 hat and could fit
in a medium or a large Hustler. Mike in the Copper Hustler wears a size
7 hat and felt comfortable in the medium. The Hustler's are way quiet,
and after wearing our novelty lid for the last few years I was shocked
at how comfy a DOT helmet can be.
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The
conclusion? If you want a DOT lid, understand that the added protection
comes with some extra size whether you buy it from us or anyone else.
If you want a close-fitting, low-profile lid with the biggest, crispest
flake in the business, try the Biltwell Novelty helmet, just make sure
you realize it's for novelty purposes only. The DOT choice might be
a little harder, but in the end it'll come down to colors, details,
fitment and what kind of company you choose to support. Thanks to everyone
who chooses a Biltwell.
Oh
yeah, here's a Hustler sizing chart:
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Motorcycles
We Make Frames For
Unfortunately,
because all of our frames
and hardtails
are made by David Bird, we cannot offer any one-off hardtails or frames
for different make and model motorcycles. We may add other makes and
models to the lineup eventually, but for now the only frames we make
are listed below.
Currently
we offer weld on hardtails and full custom frames for the BSA A10 and
BSA A65, bolt-on hardtail sections for Triumph Pre Units in a swingarm
frame, full frames for Unit Triumph motorcycles (1963 on up), bolt-on
hardtails for Unit Triumphs 1963-1970 and weld-on hardtail for OIF (Oil-In-Frame)
Triumphs 1971 on up.
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Frame
Types And Years
'Unit'
refers to unit Triumphs or BSAs. The 'unit' bikes have a motor and transmission
that is one piece. Earlier 'Pre Units' have a transmission that is a separate
piece from the engine. Unit 650 c.c. Triumphs were 1963 and later. The
unit bolt-on hardtails also fit pre unit duplex frames, '60 - '62, which
are characterized by the double-downtubes at the front of the frame.
Triumphs
1971 and newer are known as OIF or Oil-In-Frame models. They have a
much thicker frame backbone and seat post, which serves as the oil tank.
These OIF frames are different than the earlier styles and you cannot
use a bolt-on hardtail on them. The rear section of the frame has to
be cut and a weld-on hardtail welded in place in a jig by a professional
welder.
Triumph
unit bolt-on hardtails fit 1963 - 1970 bikes. '71 on up are known as
Oil-In-Frame or OIF models, and you cannot use a bolt-on hardtail with
these, the frames are different and would require a weld-on hardtail.
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Stretch
Stretch
refers to the length of the bike, based on the measurement from axle-to-axle
on a stock bike. So a 4" stretch gives you 4" more length axle-to-axle
than on your stock bike. If
you go with a 0" stretch you will NOT have room to mount an oil tank
inside the hardtail between the seat post and the fender/wheel. You would
have to use a stock-type or side mounted oil tank.
With
a 2" stretch it gives you more room and allows you to use an approximately
5" diameter oil tank. A 4" stretch allows even more room and
you can do a bit larger oil tank or still mount a 5" diameter tank
with a little more room to spare so it isn't so tight. A 4" stretch
gives you a nice line from the backbone of your stock front frame section
right down to the rear axle, it keeps it pretty much one continuous
line.
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Drop
Drop
refers to the ride height of your bike. When you choose a hardtail with
drop, it is lowering the rear and of the bike. So for instance (measure
your own bike to determine the actual ride height), if you happen to have
5" of clearance on a stock bike with stock wheels, and you install
a hardtail with 2.5" of drop it will lower the rear of the frame
so it has 2.5" of ground clearance. If you want your frame to sit
level and you lower the rear you will have to either shorten your front
end or rake it. |
Tire
Size on British Frames
You
can fit up to a size 140 tire in our hardtails or full frames without
a problem. A wider tire will physically fit in the frame but you will
have an issue in trying to keep the motor sprocket and the rear wheel
sprocket in-line, and to keep the chain from eating at the side of the
tire. |
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Shipping
Why does it come up with 'Free Shipping' when checking out? It isn't 'free shipping', if you read the description for the frames it says: "These are custom made-to-order and due to demand currently take 3-4weeks to complete and ship. They ship UPS oversize in the continental US and average shipping price in the U.S. is around $58.00. We ship internationally via USPS Priority International (see below table for SAMPLE rates, Shipments to Australia have to ship via IPS Freight and typically cost around $325 US.
Once your order is paid for it is put on the production schedule, and we then calculate actual shipping cost based on your order and email you as soon as we have the shipping charges based off your order. Because each frame weighs and measures different depending on the type of frame and options chosen, the shipping cost is different. We will contact you with the actual shipping cost which can be paid via paypal or credit card and when your frame ships we will email over the tracking info.
Below are some sample shipping rates for international hardtail orders for your reference. These are just some example rates, your shipping cost based on your address will be sent to you once we receive your order.
| Sample
Hardtail Section
International Shipping Costs (US dollars) |
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Unit |
Pre
Unit (4" max stretch) |
| Canada |
$70 |
$90 |
| UK |
$90 |
$130 |
| France |
$95 |
$130 |
| Germany |
$95 |
$130 |
| Japan |
$100 |
$150 |
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