Please allow for up to 1 week from the time we receive your return to process your refund. We are working hard to keep up our quality of service, thank you!
We offer simplistic returns/refunds, no swaps or exchanges. You are able to place an order for the correct item/size at your convenience.To start your return you just need your email address and the Order Number.
Returns can be made within 90 days of purchase. We offer a full refund (excluding shipping) within the first 30 days. From 31-90 days from purchase we offer a store credit to your account.
Return shipping on all returns is the customer's responsibility. If you are purchasing a return label from us (via the Returns process at the link above), you are getting our negotiated shipping rates. These rates are typically way cheaper than anywhere else. Or, you can choose to supply your own label (taking the package to FedEx, UPS, USPS etc). It’s your choice!
We accept returns only on new and unused merchandise. If a product has been installed or damaged the refund policy will not apply. There are no returns on carburetors, electrical items, full frames, hardtails or made-to-order items (such as magnetos) unless there is a manufacturer’s defect. Please note that there are no returns on any discontinued items that are flagged as CLOSEOUTS. This appears as a red CLOSEOUT icon on the product image.
We do not offer direct exchanges, if you need something else you will need to place a new order on the website.
If the returned product was purchased using the Shop Pay Installments payment method, the scheduled Affirm payments will continue until the item is received at Lowbrow Customs and the return fully processed. At that time, you will receive a full refund for the amount paid so far for the returned product.