Lowbrow Policies #1 in Customer Service
Free Shipping Conditions Free shipping available to the contiguous 48 states, DC, and to all U.S. Military APO/FPO/DPO addresses with a subtotal exceeding $100.00 EXCLUDING all frames and hardtails.
When Will My Order Ship? Orders ship out Monday - Friday 8am-4pm Eastern Standard Time, and typically ship out the same day or within 24 hours (not including weekends). Keep in mind if you order 2nd day air at 8pm EST at night that will not ship until the next day. If you need it by a specific date and are unsure of what service to choose feel free to call or email us and we will be glad to help out. Some custom order items such as hardtails and magnetos ship separately once completed, please refer to the listings for those items for current lead times.
Domestic (USA) Shipping Our primary domestic shipping method is FedEx. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition! We charge actual shipping based off of your order (weight and dimension) as well as your address. We do not add on any additional handling or service charges! USPS is only offered for lighter weight, low value shipments. We limit this because they do not offer true tracking and a offer a lower service level. We charge actual shipping rates and do not add on any additional handling or service charges!
International Shipping We ship Worldwide. FedEx is the best service with several options available depending on the country you reside in. FedEx offers excellent point by point tracking and is typically 3 - 4 days anywhere in the world. It costs a little more than some of the other options available, but you will know where your package is and you will be sure to receive it safely and fast. USPS First Class International typically takes 2-6 weeks and has minimal tracking, once it leaves the country it will not be updated until it clears customs. This is the cheap option for light low value packages, but you get what you pay for. USPS Priority International is faster and has better tracking, and typically arrives in 7 - 10 business days. The customs declaration number will not show an update until it is released from customs in your country.
Will you lower the value on packages for customs? We will not do this, we can not mark the value of your orders down. Even if you ask we can not do this and we have no control over any fees, duties or taxes your country or customs department may charge you. Please take this into account and if you are unsure research it with your customs department we are not familiar with every country's laws.
Returns can be made within 90 days of purchase. We offer a full refund (excluding shipping) within the first 30 days, from 31-90 days we offer a store credit to your account. We accept returns only on new and unused merchandise. If a product has been installed or damaged the refund policy will not apply. We do not offer direct exchanges, if you need something else you will need to place a new order on the website. To submit a return you will need authorization. Please follow the instructions below to request return authorization.
Registered Customers: Please login and go to My Account, please select the order you wish to return, and select the return option. From there, please complete the form by selecting the item(s) to return, quantity, resolution, condition, and reason to return. Generally, we will process your return request within 48 business hours, and will contact you if further information is needed, next steps, and if it what approved.
Unregistered/Guest Customers: To request a return authorization Click here. Please fill out your order ID, Billing Last Name, and either your email address or zip code. Once your order has been located, please select the return option in the top right hand corner. From there, please complete the form by selecting the item(s) to return, quantity, resolution, condition, and reason to return. Generally, we will process your return request within 48 business hours, and will contact you if further information is needed, next steps, and if it what approved.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.